Sirius Attitude Problem
Saturday, May 13, 2006
A year ago I bought my Sirius radio receiver. I know it was a year ago because I paid for a year's service up front and today (Saturday, at 3pm) I received a call from their automated system. The computer informed me that there is a serious issue with my account that if left uncorrected will result in the interruption of my service.
It then went on to tell me that I had an overdue balance and that I was required to make payment. So I punched a few buttons and was transfered to a customer service rep. This person went on to explain that my subscription automatically renewed and that I owed them money. Okay. But if it automatically renewed, why didn't they get my authorization to charge my credit card again when I first signed up? Because it really doesn't - its the same old cheesy tactics that so many service providers use these days.
Cut to the chase: I hardly ever turn the thing on. I only have it around "just in case." If the phone call had begun with a happy voice and message, this would have ended differently. If just once during the phone call someone had asked me if I'd like to renew, I would have plunked down my hundred-something bucks and moved on. But no one even bothered to ask...
Technorati tags: sirius
posted by Russell @ 3:35 PM,
2 Comments:
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At 4:27 PM,
Andre said...
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I guess the attitude is - you are obligated to renew. If they were smart they would have a recording of Howard Stern saying "Don't you dare take money out of my pocket. Pay up now!"
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At 2:27 PM,
Russell said...
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If they were smart, they'd at least be nice to their customers - especially when their claim has no basis in the agreement. ;)
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